Complaint Procedure

COMPLAINT PROCEDURE:

Students have every right to express their concern or dissatisfaction with regards to their learning experience, school services or its staff and faculty members and any failure to comply with the student and faculty codes of conduct. ABHI aims to provide a fair treatment and an organized approach to resolving complaints and disputes that is fair and acceptable to all parties involved. The institute will try to come up with resolutions informally wherever possible.

A complaint form must be filled out when student(s) wish to file a complaint. Student complaint policies and procedures apply to individual or group complaints and be submitted to the admission office.

·       The Program Director will review the complaint and will clarify information, as necessary.

·       Complaints must be initiated within 30 days of the event(s) that led to the complaint.

·       Within 7 days of reviewing the complaint with the student(s), the Program Director will investigate the merits of the complaint. The student(s) will have the opportunity to make an oral presentation of the complaint during this time which may include a discussion with any relevant individuals. The proceedings and outcome will be documented.

·       If the complaint is deemed to have merit, the Program Director will identify a resolution and notify the student(s) and other relevant individuals, in writing. The Program Director will exhaust all efforts to discuss the situation and resolve the complaint.

·       If the complaint is found to have no merit after the review, the student(s) will be notified in writing and be provided with reasons. No further action will be taken.

·       ABHI will maintain a record of all students involved in these situations for a period of three years from the date of the decision. This record will include a copy of the complaint form, any supporting documents, the proceedings, and the written decision.

 

Step-by-Step Complain Procedure: